Here is a great parody (really?) of a conversation between an advertiser and a consumer. Its not about the goals of the advertiser, but understanding the needs of the consumer.
I love the part where the advertiser says, “Did you miss the billboard in Times Square? That was like a 200 ft tall declaration of love.” Not exactly a “dialogue.”
How not to conduct a Social Media campaign
Posted in customer needs, Social Media, User Experience and tagged advertising, conversation, dialog, Information Architecture, needs.